As ISO/IEC 9001 Lead Implementers, we provide public and private organizations with Continous Improvement Specialty services. We also provide access to the PECB ISO 9001 Lead Implementer Training And Certification.
KoenaConcepts specialises in assisting public and private organizations to establish, implement, audit, maintain and continually improve their Quality Management System according to the ISO 9001 standard.
Our passion is to ensure that our customers always comply to the latest requirements of International and National Standards, as applicable to their industry, and to assist them in maintaining their Quality Management Systems efficiently and effectively.
Establishing a Quality Management System means documenting all the required Procedures and supporting documentation pertaining to it. This is normally done through in-depth sessions and interviews with the relevant key personnel of a business, i.e. Process-owners, Department Heads, Top Management, etc. It also includes a review and approval process with the highest level of Top Management prior to implementation.
The implementation of a Quality Management System entails introducing improved or new methods, controls, and the necessary documentation to all the business processes, once approved. This includes process-specific training of employees including awareness training regarding the Quality Management System requirements, its purpose and benefits, and how it impacts customer satisfaction.
Management Systems and its processes need to be maintained daily by the business itself. A Management System requires specialist attention and is sometimes more effective if managed independently, objectively and impartially.
It is often an aspect with which businesses struggle with due to time and operational constraints, but the services 9001 Consult offer, enable you to involve Management System professionals which free you up to continue focusing on running your business.
This includes conducting internal audits, chairing management reviews, analysing and evaluating information resulting from the use of the Management System, ensuring the Management System documentation is always updated and current, preparation and attendance during external audits conducted by Certification Bodies, assistance in closing out findings, liaison/correspondence with Certification Bodies, conducting investigations relating to non-conformances, etc.